Shipping policy

Every LexiVane item is made to order. Nothing sits in a warehouse waiting — we print or embroider your piece after you buy it. That is why there are two separate clocks on your order.

Production

Making your item takes 2–7 business days. Embroidered pieces, like our hats, usually sit at the shorter end of that range.

Shipping

Once your item leaves production, delivery within the United States usually takes another 2–8 business days. International delivery varies by destination: Canada 7–12, United Kingdom 6–10, Europe 7–12, Australia and New Zealand 8–14, and the rest of the world 10–30 business days.

These are estimates based on what our production partners tell us, not guarantees, and carriers occasionally run late for reasons no one controls. Shipping within the United States is free on orders over $75.

Tracking

Most orders ship with tracking, and we will email you the number as soon as it is available. A small number of items ship from partners who do not offer tracked delivery. If yours is one of them, we will tell you.

Carriers and origin

We do not choose the carrier — our production partners assign it based on where your item is made and where it is going. That is usually USPS, UPS, DHL, or a regional equivalent. Orders are produced at whichever facility is closest to you, so your package may arrive from a different country than you expect. Any import duties or taxes are the responsibility of the recipient.

If something is wrong with your order

Damaged, misprinted, or defective. We will replace it or refund you, and you do not need to ship anything back. Email us within 30 days of delivery with a photo of the problem and your order number.

Wrong size or a change of heart. Unworn items with tags attached can be swapped within 30 days. Because each piece is made for you specifically, we cannot accept returns or exchanges on worn or washed items. Please check the size guide on the product page before you order.

Package never arrived. Tracking sometimes says delivered before the package actually turns up, so please check with neighbours and your local carrier first. If it still has not appeared 30 days after the expected delivery date for United States orders, or 45 days for international orders, contact us and we will open a claim.

Wrong address. If an order comes back to us because the address was incomplete or incorrect, we can resend it, but we will need to charge for the reshipment. Please double-check your address at checkout.